Terms

Delivery

Once your order is confirmed we send it by courier or by our own delivery person: within 2 days inside our city and within 4 days anywhere else in Bangladesh.

The delivery charge is told to you when the order is confirmed. Once it is on its way you get the courier’s name and tracking details.

Advance payment

We sell cash on delivery only: pay the courier or our delivery person when you receive your order. We take no advance payment.

Returns

If you receive a wrong, faulty or damaged item, tell us at delivery or within 3 days of receiving it. Unused items are taken back in their original packaging, at our cost.

Replacement

A returned item is replaced with the same item, or another of the same value if you prefer. If no replacement is in stock, the full price is refunded.

Refunds

You pay nothing before you receive your order, so a cancelled or undelivered order costs you nothing. If you paid on delivery and then return an item, the money is refunded within 10 days of the item reaching us, in whichever way suits you (cash or mobile wallet).

Complaints

To make a complaint, call 01000-000000. We answer within 48 hours.

If it is not resolved, you can complain to the Directorate of National Consumer Rights Protection (hotline 16121).